Shipping policy
SERVICE RANGE:
Sorry folks, we ship within the US & Puerto Rico only.
HANDLING TIME:
Orders are typically shipped within (5) business days, with a few exceptions being:
- Plants listed as pre-order that are in the process of being imported into the US
- On or near National holidays, or when couriers are experiencing extended transit times
- Should an alien invasion occur
- During periods of inclement weather, natural disasters, and national/state emergencies
- Orders that have been requested to delay shipping by the customer (14-day max hold request)
- Or when other unforeseeable extenuating circumstances exist
PACKING DETAILS:
When we pack your order, we take the utmost care to ensure your plant arrives safely to you, each and every time.
- All plants are shipped bare-root with rootball wrapped in long fiber sphagnum moss, unless otherwise indicated.
- Plant(s) will be secured with precision inside durable packaging for a gentle ride on its journey to you.
- When applicable, we pack with heat packs and foam insulation.
(It's always best to let us know if you feel a heat pack or other special accommodations are needed.)
SHIPPING DETAILS:
FOR ORDERS ELIGIBLE FOR FREE SHIPPING:
- Orders containing plants will be shipped via USPS Priority and UPS 3-Day Select
- All merchandise except plants ships by ground (avg. 3-5 day delivery to the lower 48)
- In many cases, expedited shipping is available for an additional fee
FOR ALL OTHER ORDERS:
- Flat-rate shipping rates are applied to all products
- Your order will ship via the courier and service level selected at checkout, unless other indicated.
Please contact us with requests to expedite.